FAQs

Once your order has been placed, we work as quickly as possible to ensure it is dispatched. If you need to make changes, please contact us immediately.

Call our team directly: +44 (0) 1744 730 985

UK Orders: Orders placed Monday–Friday before 2.30pm will be dispatched the same day for Next Day Delivery (excluding weekends). Orders placed over the weekend will be dispatched on Monday for delivery on Tuesday. If you require Saturday delivery, please select this specific option at checkout.

International Orders: Orders placed Monday–Friday before 2.30pm will be dispatched the same day via DHL. Delivery is usually within 2-3 working days.

You will receive a tracking code via email once your order has been dispatched.

All packages are securely prepared to ensure your goods arrive in perfect condition. We use discreet exterior packaging for security, with official branded packaging for the item inside.

If you are not completely satisfied with your order, we accept returns for a refund or exchange if returned within 14 days of delivery. Items must be unworn and in their original condition.
View our full Returns Policy here.

Once your return has been received and processed, you will be notified via email. Refunds typically take 3-5 working days to appear in your account via your original form of payment.

Yes. We are a family-run jewellers with a long-established presence in St Helens.
Visit us: OD's Jewellers, 41 Barrow Street, St Helens, WA10 1RY.

Yes. We are an official and authorised stockist for every brand we sell, both online and in-store. All items come with the full manufacturer’s warranty and official packaging.